Refund Policy

Because our plant-based dog treats are freshly baked in small batches without artificial preservatives, our refund and return policy reflects the perishable nature of our products.

Perishable & Consumable Goods

Due to food safety, hygiene, and the perishable nature of dog treats and bakery items, we cannot accept returns, exchanges, or issue refunds for change of mind.

All food sales are final once dispatched or collected.

Damaged, Defective or Incorrect Items

We take great care in packaging our bakes safely, but if your order arrives damaged, defective, or incorrect, you are fully covered under consumer rights.

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If your parcel arrives severely damaged or if you received the wrong item, please email us at mylostreatsbarkery@gmail.com within 48 hours of delivery with clear photographs of the damage or issue.

Once reviewed and approved, we will arrange a replacement or appropriate refund.

Postal Transit & Breakages

We pack all items securely to withstand standard postal handling. However, we cannot be held responsible for minor breakages, crushing, or rough handling caused by postal or courier services once the parcel has left our care. More information can be found in our Delivery Policy.