Privacy Policy

At Mylo's Treats Barkery ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our plant-based dog treats.

 

When you interact with our website, place an order, or get in touch, we may collect the following types of information:
Contact & Order Details: Your name, delivery address, email address, and phone number when you place an order or contact us.
Payment Information: Payments are processed securely through our third-party payment providers (such as Wix Payments/PayPal). We do not store your full card details on our servers.
Communications: Records of any emails, messages, or inquiries you send to us (e.g., via our footer contact button or direct emails).
Technical Data: Information about your device, IP address, and browsing behaviour on our site, collected via cookies and analytics tools (powered by Usercentrics) to help our website run smoothly.

How We Use Your Information

We use your information for the following purposes:
 To process, fulfill, and deliver your dog treat orders.
To communicate with you about your order, answer inquiries, or respond to stockist requests (such as our collaborations with Leazes Bark and Barkingham Palace).
To improve our website, product offerings, and customer experience.
To comply with legal, tax, and accounting obligations.

How We Share Your Information

We treat your data with care and never sell your personal information. We only share data with trusted third parties where necessary to run our business:

Service Providers: Delivery and courier services to ship your treats to your door.
Platform Providers: Wix, which hosts our online store and infrastructure.
Legal Requirements: If required by law or to protect our legal rights.

Cookies and Tracking

Our website uses cookies and similar tracking technologies (managed via our cookie consent banner) to distinguish you from other users, analyse site traffic, and remember your preferences. You can manage or disable non-essential cookies at any time through your browser settings or our site's cookie preference banner.

Data Security

We take appropriate security measures to protect your personal information from unauthorised access, loss, or alteration.

Your Rights

Under data protection laws, you have the right to:
Access the personal data we hold about you.
Request correction of any inaccurate information.
Request the deletion of your data (subject to legal retention requirements).

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at:
Email: mylostreatsbarkery@gmail.com
Location: Blyth, Northumberland, UK